Brand refreshes, refurbishments, new customers and new regulations can all affect our customers’ bars, hotels and restaurants and instigate major works. Our experienced projects team is expert in coordinating people and events to ensure deadlines and budgets are met.
Our commitments on projects:
- Every project has its own specific requirements and we have heating, cooling, ventilation and electrical experts who can plan works around regulatory requirements, building legacy issues, managed-site requirements, environmental objectives and budgets.
- Our project directors oversee delivery of interlocking components, coordinating engineers and suppliers and liaising with our customers’ building contractors.
- Engineers are allocated in advance of projects taking place, but we can scale our resources up or down to meet evolving needs as the project progresses. We always remain focused on meeting the agreed project deadline.
- We have a well-practised closure team, effective at making a site fit for purpose when a tenant moves out or a new brand needs to come in.
Key performance indicators (KPI's)
We work to our own performance indicators as well as those set by the industry and our customers. Our KPIs for projects include:
- Meeting agreed milestones
- Completion on time
- Completion on budget
Case Study
Late one Saturday evening a serious gas leak was discovered from the kitchen gas supply at a client’s site, forcing the site to close.
That same night, DPP’s office arranged for two engineers to attend the issue and they worked through the night to replace the gas supply, bring together materials from various sites to make it happen without delay.
Case Study
During the hot summer of 2013, one of our clients had an important function in their bar. They had a large number of people attending and wanted temporary air conditioning systems installed.
We received the request at 3pm, four hours before the party was due to start but we got all of the air conditioning systems installed and running before the guests arrived.
Case Study
One of our customers was opening a new outlet in a retail unit in a managed shopping centre. The kitchen required a full ventilation system designed and installed with completely bespoke ductwork, which had to be fire rated throughout the building.
Normally a new unit would be given 10 weeks for completion but in this case it was just 6. But we delivered in time, even though the installation required a crane lift. This involved closing a local road with permission from the Local Authority.
The local airport also had to be informed as the positioning of the lifting equipment was close to the flight path.
Case Study
One of our customers was opening a new outlet in a retail unit in a managed shopping centre. The kitchen required a full ventilation system designed and installed with completely bespoke ductwork, which had to be fire rated throughout the building. Normally a new unit would be given 10 weeks for completion but in this case it was just 6. But we delivered in time, even though the installation required a crane lift. This involved closing a local road with permission from the Local Authority. The local airport also had to be informed as the positioning of the lifting equipment was close to the flight path.
Accreditations
Accreditations are the essential passport in our industry to carry out compliance and maintenance work for customers. But at DPP they mean more than a stamp of approval, they’re something we work hard at in order to be the best facilities maintenance business serving bars, restaurants and hotels. All our engineers are fully trained in the procedures and processes attached to each accreditation, so they can service, repair and install new equipment correctly and safely.
The DPP experience
Every member of the DPP team – from our directors and managers through to our engineers on the ground – is committed to delivering an excellent customer experience.
We’re guided by our values of Dependability, Proactivity and Professionalism and always go the extra mile to keep our customers’ bars, restaurants and hotels trading.
Good communication with our customers is key and we welcome feedback. It helps us to continuously improve and maintain our position as the industry-leading contractor.
Customer stories