We operate a dedicated team of engineers for planned maintenance contracts because we understand the importance of preventative work and regulatory compliance. We’re currently achieving 99% compliance for our customers.
Our planned maintenance commitments:
- Maintenance and compliance work require specialist training. We ensure our engineers’ knowledge is fully maintained with regular refresher courses as well as high priority training when new statutory requirements come in.
- Our gas specialists ensure all heating and critical assets are fit for purpose and safe to use and our electrical specialists conduct fixed wiring and PAT tests.
- We offer a full air conditioning and ventilation service check, addressing all equipment and air handling units. This includes servicing extractor fans as well as gas removal and replacement.
- We have engineers trained to deliver maintenance and compliance tests for fire alarms, emergency alarms and emergency lighting.
- With service checks completed we inform you immediately of the essential remedial works to keep equipment safe and compliant. We also give you costing options for shorter- and longer-term fixes to keep you operational.
- With our planned preventative maintenance contracts, an engineer visits each site every month and uses a traffic light system to signpost the necessary short, medium and long term works necessary to prevent system breakdowns.
- Customers are advised quickly of recommendations and given photographs and site notes to ensure they understand the basis for new equipment or remedial works. A complete audit trail is maintained as agreed works progress for full transparency.
- Our managers and directors support the progression of works and are only ever a phone call away
Key performance indicators (KPIs)
We work to our own performance indicators as well as those set by the industry and our customers. Our planned maintenance and compliance KPIs include:
- Attendance on site within agreed time frames
- Compliance certification completed in 7 days
- Remedial works quotation provided within agreed time frame
- Works completed within agreed time frame
A client of ours took on an unusually shaped building in central London. The plan was for it to become a huge bar. We were asked to do the gas heating installation over a ten week period. Two weeks into the project, the client’s consultant structural engineer realised the installation couldn’t happen as planned because the building sat on top of a Tube lift shaft.
We had six weeks left to redesign and deliver a complete new system. The one we devised needed technology that hadn’t been used before. We flew it over from Belgium, installed it successfully and met the project deadline.
One of our customers was opening a new outlet in a retail unit in a managed shopping centre. The kitchen required a full ventilation system designed and installed with completely bespoke ductwork, which had to be fire rated throughout the building.
Normally a new unit would be given 10 weeks for completion but in this case it was just 6. But we delivered in time, even though the installation required a crane lift. This involved closing a local road with permission from the Local Authority.
The local airport also had to be informed as the positioning of the lifting equipment was close to the flight path.
One of our customers was opening a new outlet in a retail unit in a managed shopping centre. The kitchen required a full ventilation system designed and installed with completely bespoke ductwork, which had to be fire rated throughout the building. Normally a new unit would be given 10 weeks for completion but in this case it was just 6. But we delivered in time, even though the installation required a crane lift. This involved closing a local road with permission from the Local Authority. The local airport also had to be informed as the positioning of the lifting equipment was close to the flight path.
During a routine CP12 service for one of our clients on a new site, our engineer discovered the boiler was ‘immediately dangerous’ and had be isolated straightaway. It was winter time and there would have been an immediate impact on the site’s heating and hot water.
Our engineer contacted the office and quick decision-making meant the immersion heater was repaired and temporary heaters were arranged, enabling careful consideration about the new boiler.
An estimator visited the site the same day and provided three options for the new boiler. Within 48 hours a new boiler was installed and the site was compliant and trading correctly.
Accreditations are the essential passport in our industry to carry out compliance and maintenance work for customers. But at DPP they mean more than a stamp of approval, they’re something we work hard at in order to be the best facilities maintenance business serving bars, restaurants and hotels. All our engineers are fully trained in the procedures and processes attached to each accreditation, so they can service, repair and install new equipment correctly and safely.
The DPP experience
Every member of the DPP team – from our directors and managers through to our engineers on the ground – is committed to delivering an excellent customer experience.
We’re guided by our values of Dependability, Proactivity and Professionalism and always go the extra mile to keep our customers’ bars, restaurants and hotels trading.
Good communication with our customers is key and we welcome feedback. It helps us to continuously improve and maintain our position as the industry-leading contractor.Customer stories