Established in 1985, we’ve grown from being a family business serving homes and commercial customers, into a team of 120 directly employed engineers, supported by a substantial back office operation of 50+ people. The values we began with – Dependability, Proactivity and Professionalism – remain solid in our business today.
In 35 years, we’ve built substantial expertise in heating, cooling, ventilation and electrical systems. Since 2003 we’ve focused entirely on restaurants, bars and hotels, becoming the electrical and HVAC services contractor for some of the UK’s biggest hospitality brands.
Our focus on the hospitality sector enables us to offer targeted expertise, always recognising the impact failing assets have on your capacity to serve your customers well. We work in live operations, as well as out of hours, to meet your requirements, and get to know every one of your sites in depth, ensuring fast access to complete necessary maintenance and repairs.
And in line with our customers’ expectations, we prioritise health and safety above all else, working in compliance with regulation and going further than the rules require to protect your people and guests, and our engineers.
Why we stand out in this industry
Our product knowledge and technical capabilities are second to none, enabling us to be advisors on system design and implementation, as well as trustworthy providers of planned and reactive maintenance. We ensure all our engineers are up-to-speed on latest technical developments through our continuous training approach. We enable knowledge transfer between engineers through training on-the-job, maintain a digital knowledge base that’s accessible through mobile devices, and coordinate manufacturer updates and briefings.
High ratio of engineers
As we’ve grown and specialised, we’ve always maintained a high concentration of engineers in our chosen geographical region, making sure each engineer covers no more than 50 sites. This means every engineer can develop in-depth knowledge of their set of outlets and react quickly and effectively when things go wrong or new installations take place. We stand out in the industry because all our engineers are directly employed. We train them to DPP standards, as well as our clients’ requirements, and ensure their knowledge stays within the business helping us to continuously improve our quality and approach.
DPP engineers are our frontline operators, selected for their commitment to customer service as well as their technical skills. To help them serve our customers well we ensure they have all the tools and technology they need. Over the past year we have invested in a mobile platform – DPP JobWatch – that integrates every aspect of our operations into a single app. Engineers can view in one place all call-out and customer information, access technical product information, report on jobs, place orders and request estimates, saving time and admin for everyone – most importantly our customers, who first and foremost need us to deliver works and repairs.
Behind our frontline engineers, we have a substantial team of customer services managers, responsible for estimating, procurement, reporting, performance management and completion. They drive the process that ensures compliance certification is consistently in place and our customers have minimal downtime when systems break. They also direct big projects, are skilled at managing multiple stakeholders and very experienced in the challenges different kinds of buildings can create for both installations and repairs.
We tirelessly find new ways to improve the level of customer service we provide to reduce time, manage costs, strengthen health, safety and environmental performance and protect our customers’ businesses. Our customers say we know their outlets better than they do and trust us to find a solution when and where it’s needed.
Accreditations are the essential passport in our industry to carry out compliance and maintenance work for customers. But at DPP they mean more than a stamp of approval, they’re something we work hard at in order to be the best facilities maintenance business serving bars, restaurants and hotels. All our engineers are fully trained in the procedures and processes attached to each accreditation, so they can service, repair and install new equipment correctly and safely.
The leaders of our business are M&E specialists with substantial experience in the hospitality sector.Meet our expert engineers
I qualified as a chartered accountant at a Big 4 accountancy firm and have spent the last 15 years growing DPP from a passionate team of 50 people to a committed, market-leading team of 200 directly employed technical staff. We focus relentlessly on operational excellence and efficiency and have invested in leading-edge mobile engineer technology and job management software to support our operational goals. The hard work of our excellent team of people – their good management and controls – is also fundamental to our success.
Witnessing the results of everyone’s hard work is the most enjoyable part of my day, every day. I really mean this. I can see how every detail comes together to deliver great results for our clients. I can’t wait to see what we achieve together next. Outside of work, good company and laughs with family and friends are essential, as is keeping fit. I love sailing, Formula 1 and trying new things, whilst sharing many experiences with my two daughters.
I joined DPP over 20 years ago and today I oversee every aspect of the statutory, reactive repair and installation services DPP provides to clients – 24 hours a day, seven days a week. Before I joined, I completed my mechanical services apprenticeship, spent several years of hard graft on the tools, and then established, with a dynamic team of people, an independent chain of heating supply merchant branches. We were very successful and rapidly expanded, opening new outlets throughout the South of England. We ultimately accepted an offer from a national supply merchant to purchase the mini empire we had built.
During my time in the merchant supply chain I got to know DPP Ltd. This is another dynamic team of individuals. We’re going from strength to strength, expanding year by year. Our secret? Listening to the client, understanding their needs and delivering the best service we can. Which does leave me with a little time for relaxation! To switch off I like to ruin a good walk with a tortured round of golf! Or I jump in the VDub bus and head to the coast.
After completing my apprenticeship and becoming an approved electrician, I spent ten years working on sites. In 2001, I joined DPP and had a real drive to progress my career in a business that offered many opportunities. In 2004, my career changed direction. I moved off the tools and into an office role. This change, strongly supported by DPP, led to my current role, as director of electrical operations.
The electrical department has developed and expanded over the years and I now have a brilliant and diverse team. I continue to oversee all electrical services, including reactive, project teams and compliance, and monitor overall performance to ensure efficient and effective delivery. Outside of work I enjoy spending time with my family and socialising with friends.
No two days are the same at DPP, but I have two consistent objectives. One, to keep our office staff and engineers safe wherever they work. Two, to help our team fulfil our clients’ objectives, using my 33+ years of experience in the building services industry. A passion to succeed exists throughout DPP and builds on the values installed by our CEO many years ago.
We invest time and money in new apprentices, which allows me to share my knowledge and experience and support them on the DPP path to success. We all like to learn new things and creating opportunities for this to happen makes the working environment a better place.
For our clients, the most stressful time is when their sites aren’t trading. In the restaurant industry, this is normally when their kitchen ventilation system fails. We strive to make sites fully operational as quickly as possible, supplying replacement parts and expertise.
I have worked at DPP for 20 years and enjoy the challenges placed before me. I lead from the front to help my team meet the needs of all our clients. There isn’t normally much down time, but when there is, I enjoy country pursuits like clay shooting and fly fishing, as well as good dining in country restaurants.
I joined the ventilation and air conditioning division of DPP in 2006 and since then I’ve also spent time working in the mechanical and electrical teams. My broad experience within DPP, gave me the tools and knowledge I needed to lead the design and implementation of our bespoke, in-house management software. It’s been operating successfully for the past 8 years. Now I’m leading implementation of new software to further improve our efficiency and service to clients.
Day-to-day I manage the 24/7/365 helpdesk and administration teams, while also providing key analytical support to the business through internal and client KPI reporting. Thankfully I can rely on a fantastic group of people to make sure we achieve our goals. Everyone works extremely hard to meet our many deadlines. What I like most, is that we make sure have a lot of fun while doing so.
I was very keen to introduce office apprenticeships into the business several years ago, as this how I started my career. I’m proud to say a number of these apprentices are now progressing their careers through DPP. Internal promotions are something we are very keen on and something I’ve experienced myself several times over the years I’ve spent with DPP.
To relax I enjoy spending as much time as possible with my family, at the beach or in the New Forest. I enjoy photography, watching films, listening to all genres of music and a glass or two of red wine.
I began my career as a heating and ventilation apprentice and have worked for a further 40 years in plumbing, heating, welding and HVAC, providing full system design and cost management services alongside technical delivery.
I established DPP 35 years ago starting with myself and a van working tirelessly to build the reputation and values of the company. Throughout this journey I have had the pleasure of working with great people. My joy comes from clients who value the endless hard work and commitment DPP provide to ensure projects are completed on time or sites remain trading throughout busy periods.
DPP now has a great team of people who continue to build the reputation and maintain the values installed from the beginning. I continue to follow my passion working with a few clients on selected projects throughout the year.