Improvements to operational process and software over the past 9 months have pushed KPI's for long standing and new clients to greater heights. DPP have delivered service to become top of peer league tables with four new large clients who have mobilised in the last 9 months. Also this has been achieved whilst improving service to existing long standing clients.
James King, Financial Director commented:
"Attendance times and first time fix KPI's are now consistently in line with client expectations and beyond. Innovative approaches to managing call outs and immediately updating client databases with job details have moved DPP's level of service to market leading in a sector where focus can sometimes be driven by costs rather than service delivery value for money. DPP's service offering supports the fast demanding nature of its clients which is essential to ensuring hassle free reactive maintenance keeping hotels, pubs and restaurants trading to the public. We back this up with faultless statutory compliance KPI's ensuring certificates are loaded onto client databases before due dates."